1. Add the item to your cart.

2. Enter your shipping information.

3. Select a shipping method.

4. Proceed to checkout.

The following payment methods are available:

Visa / Mastercard / American Express / JCB / Apple Pay / Google Pay / Shop Pay / PayPal / Bancontact

Shipping costs vary depending on the delivery address. Please check at checkout.

To reduce paper use, we do not include delivery notes or statements showing prices with your order.

Please check your order confirmation email or your account page after logging in.

If you require a receipt, please contact us via the inquiry form. We can issue an electronic receipt compliant with Japan’s invoice system (Qualified Invoice-Based Method) in Japanese or English.

Customs duties on your order vary depending on the delivery destination. Please check at checkout. They are collected at the time of purchase, so you will not need to pay the delivery office directly.

• EMS (International Express Mail)
  An international postal service handled by Japan Post, with delivery carried out by the local postal operator in the destination country. While shipping costs tend to be lower, delivery may take longer than courier services. If you are unavailable, your parcel will be held at the local post office and returned to Japan after the holding period expires. Compensation for loss or damage during transit is capped at approximately ¥20,000.
• UPS
  An international courier service handled by UPS from collection through delivery. Deliveries are generally made in person, and tracking information is updated in detail. Orders to the United States are shipped via UPS and are available with duties paid (DDP). Compensation is capped at approximately ¥10,000.
• DHL
  Like UPS, DHL is an international courier service offering in-person delivery and detailed tracking. It tends to provide fast, reliable delivery to Europe, Oceania, and the Middle East. Compensation is capped at approximately ¥10,000.

For any shipping method, insurance covering the full order value can be added for an additional fee. Please contact us before placing your order if you would like this option.

Available shipping carriers vary depending on the destination country or region. You can check the available shipping methods, shipping fees, and estimated delivery times by entering your delivery address at checkout.

Shipping is free anywhere in Japan. If you would like delivery to a hotel or other accommodation, please contact us via the inquiry form in advance with your check-in and check-out dates, then place your order to ensure successful delivery.

Domestic orders are shipped via Sagawa Express.

Orders are generally shipped within 3 business days.
*Orders placed by 10:00 AM on weekdays are processed the same day.
*We are closed on weekends and public holidays.

Shipping is also suspended on store-designated holidays (such as the year-end and New Year holidays, Golden Week, summer holidays, and Silver Week).
Please check the news section on our website or our newsletter for updates.

Please note that delivery may take longer than stated above depending on logistics congestion.

International delivery times may vary depending on customs clearance at the destination and delivery congestion. Estimated delivery times are as follows:

Within Japan (Takkyubin, etc.): approximately 1–5 days
Asia (EMS/UPS): approximately 2–9 days
United States (UPS/EMS): approximately 3–14 days
Canada (EMS/UPS): approximately 7–28 days
Australia (UPS/DHL/EMS): approximately 3–14 days
New Zealand (EMS): approximately 5–14 days
Europe & the UK (EMS/UPS): approximately 5–14 days
Middle East (UPS/DHL): approximately 3–10 days
Africa (EMS): approximately 7–21 days
South America (EMS): approximately 7–21 days

Once your order has shipped, you will receive an automated email with your tracking number. Please use this number to check tracking information with your selected carrier.
*It may take up to 24 hours for tracking information to appear after shipment.

EMS Tracking
UPS Tracking
DHL Tracking

As a general rule, we do not accept cancellations.
If you notice an error in your items or shipping address immediately after completing your order, we may be able to make changes if you contact us before the order cutoff time (10:00 AM on weekdays). Please contact us via the inquiry form or chat.
*However, we cannot make changes that affect the total amount, such as adding items or changing quantities.

For more details, please review our policy.

Due to the nature of food products and for hygiene management reasons, we do not accept returns, exchanges, or cancellations due to customer preference.
Exchanges are available only in the event of an incorrect delivery or an initial product defect on our part.

For details, please review our policy.

If your item arrives with a defect or if it is past its use-by or best-before date upon delivery, you may be eligible for a refund or exchange.

Please contact us via the inquiry form within 5 business days of receiving your order, attaching images that clearly show the issue.
Items that differ from your order may be exchanged only if unopened. Please be sure to check the product name and contents before opening.

Exchange procedures for defective items vary depending on the supplier or manufacturer. Once we confirm the appropriate procedure, we will provide instructions for the exchange. Please keep the item and do not use or dispose of it. Return shipping costs will be covered by our store.
Returns and exchanges are accepted only if you contact us within 5 business days of receiving your order.

For details, please review our policy.

All orders are shipped from Japan and are considered personal imports for customers. Any customs duties, value-added tax (VAT/GST), customs clearance fees, and other charges imposed by the destination country or region, regardless of name, are the customer’s responsibility.

These charges will be billed by the local customs authority or delivery carrier at the time of customs clearance or upon receipt of your order. When using courier services (DHL or UPS), the carrier may pay these charges on your behalf and bill you for them together with an advancement fee.

Whether taxes apply, as well as tax rates and duty-free allowances, vary by country and region and may also depend on customs authorities’ decisions. As we are unable to provide an accurate amount in advance, please contact your local customs office for details.

If you refuse to pay these charges, your order may be disposed of or returned to Japan at the discretion of customs. Please refer to our Refund and Return Policy for information on how such cases are handled.

※Orders shipped to the United States only are sent with duties paid (DDP). For details, please see “How We Handle U.S. Customs Regulations.”

With the exception of orders shipping to the United States, we ship under Delivered Duty Paid (DDP) terms. Customs duties and import taxes are displayed at checkout under “Duties & Import Taxes” and are paid together with the product price and shipping fees. We will pay them on your behalf, so you will not incur any additional charges from the carrier upon delivery.

Duty rates vary depending on the product category and U.S. regulations and may change as regulations are revised. The exact amount for each order will be confirmed and displayed once you enter your shipping address at checkout, so please review it before completing payment.

Please note that the United States abolished the de minimis exemption for low-value imports effective August 29, 2025, so all orders are subject to taxation regardless of order value.

We do not collect U.S. state sales tax. In addition, shipments outside Japan are treated as tax-exempt exports, so Japanese consumption tax is not included.

Customers residing overseas may also designate their accommodation in Japan (hotel, ryokan, etc.) as the delivery address during their stay. In this case, the order will be treated as a domestic delivery, with the following differences from international shipping.

• Consumption Tax
  
  As delivery takes place within Japan, the order is not eligible for export tax exemption, and Japanese consumption tax will apply. All displayed prices include tax. As our store is not an export goods sales outlet (duty-free store), we are unable to offer Tax-Free purchases.
  
• Customs Duties
  
  As this is a domestic delivery, no customs duties or import taxes will apply.
  
• Delivery Date
  
  Orders are shipped within 5 business days from the day after the order date, and delivery takes 1–5 days after shipment. Please place your order well in advance to ensure it arrives during your stay. Whether your accommodation can hold packages that arrive before check-in varies by property, so please confirm with them in advance.
  
• Please Provide the Following Information
  
  Please ensure that the recipient’s name matches the name used for your accommodation reservation. To ensure successful delivery, please include the accommodation name, room number, and check-in date in the delivery address field or order notes. As delivery will be within Japan, we recommend entering the address in Japanese.

※We are unable to accommodate changes to your accommodation after check-out or forwarding to an overseas address after you return home.

Do not transfer powdered products from the pouch into the tin. Seal the pouch with a rubber band or clip, then store it inside the tin. Avoid high temperatures and humidity, and store in a cool, dark place. As powdered products are prone to changes in quality, please enjoy them as soon as possible after opening.

When cleaning, avoid using metal scouring pads or abrasive cleansers to prevent scratches. Use a soft cloth or sponge with a mild detergent. Please note that prolonged use in a dishwasher may damage the design. After use, promptly remove any residue with a mild detergent, wipe dry, and store.

Before first use, fill a bowl with hot water and soak the tips of the bamboo whisk for 5–10 minutes. Gently shake off excess water, then place it on a whisk holder and allow it to dry completely in a well-ventilated, shaded area. Not only before the first use, but before every subsequent preparation, soak the whisk in hot water for 30 seconds to 1 minute just before whisking matcha. After use, rinse by gently swishing it in lukewarm water, place it on the whisk holder, and dry it thoroughly for proper care. Since stains become harder to remove if left untreated, it is important to wash it immediately after use.

View the comparison here.

here to view the comparison.

Matcha and hōjicha contain caffeine. Therefore, we do not actively recommend them for those who are pregnant or breastfeeding. Overseas health authorities suggest limiting caffeine intake during pregnancy to approximately 200 mg per day, but individual sensitivity varies, and total intake from other foods and beverages should also be considered. Please consult your doctor or midwife to determine whether consumption is appropriate for you.

As our manufacturing facilities and stores may also handle ingredients containing allergens not normally present in this product, there is a possibility of cross-contact or accidental inclusion.
Sensitivity to allergens varies from person to person. We recommend consulting a medical professional and making your final decision before purchasing or consuming this product.

The products we carry are not certified organic. As they are not produced in an organically certified facility, they are not organic; however, “Sachi” is grown without the use of pesticides.