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DARUMARU LEGAL NOTICE

Legal Notice under the Act on Specified Commercial Transactions

Effective Date: September 14, 2026

Seller BEAUTEX Co., Ltd.
Operations Manager Atsuyoshi Shimizu
Address 〒106-0041
1-11-10 Azabudai, Minato-ku, Tokyo
Nisso No. 22 Building, 6F
Telephone Number 03-6899-3994
Weekdays 9:00–18:00 (JST)
Excluding weekends, public holidays, year-end and New Year holidays, and other non-business days
Email Address support@darumaru-matcha.com
For inquiries regarding order details, please use the Contact Form.
Sales URL https://darumaru-matcha.com/
Qualified Invoice Issuer Registration Number T1010401144360
Payment Methods

■Credit Card (VISA / MASTER / JCB / AMEX / DINERS)
■Shop Pay
■Apple Pay
■Google Pay
■PayPal
■Alipay
■AlipayHK
■WeChat Pay
■Naver Pay
■PAYCO

[Payment Methods Available Only for Orders Placed from Within Japan]

■PayPay
■Merpay
■Paidy

*Available payment methods may vary depending on the destination country or region and your usage environment. Please check the checkout page for the payment methods available for your order.
Additional Charges Other Than the Product Price Shipping: ¥880 (free domestic shipping on orders of ¥15,000 or more, tax included)
For international deliveries, customs duties, value-added tax, customs clearance fees, and other charges imposed by the destination country are the responsibility of the customer.
For details, please refer to the Order & Shipping Policy.
Quantity Available for Sale From 1 item
Application Validity Period If your order includes pre-order or made-to-order products, the application validity period is 2 months.
Order Delivery Timing Orders will be shipped within approximately 5 business days.
For details, please refer to the Order & Shipping Policy.
Order Delivery Method Delivery by the carrier after arrangements have been made by us
In addition to in-person delivery, orders may be delivered to your mailbox or left at your doorstep.
Returns and Defective Products

Due to the nature of food products, returns, exchanges, and cancellations for customer convenience are not accepted. Returns and exchanges are available only in the event of an error in delivery by our store or an initial product defect. For details, please refer to the Refund & Return Policy.

[Examples of Cases Eligible for Returns or Exchanges]

• The order details and delivered product differ
• The delivered product contains an initial defect
• The use-by date or best-before date has passed at the time of delivery

[Applicable Cases]

Within 5 business days of receiving your order, please contact us via the Contact Form and attach images that clearly show the issue.

If the order details and delivered products differ, an exchange is possible only if the package is unopened. Please be sure to check the product name and net content before opening. For defective products, after confirming the appropriate procedure, we will contact you with instructions for the exchange. Please do not use or dispose of the product; keep it in your possession. Return shipping costs will be borne by our store.

Please note that returns and exchanges are limited to defective or incorrectly shipped products reported within 5 business days of product delivery, rather than after the product has been opened.

Defective products will be exchanged for the same product. If arranging a replacement is difficult due to discontinuation or other reasons, we will issue a refund for the applicable product. Any bank transfer fees will be borne by our store.
Product Descriptions and Notices Individual results may vary with respect to the descriptions and reproducibility of products featured on this website, and no benefits or effects are guaranteed. Images on this website are for illustrative purposes only. Please note that the color and flavor of matcha and hōjicha, as well as the glaze finish of tea ware, may vary by product and individual preference.
Food Handling

Information required under the Food Labeling Act, including product name, ingredients, net content, best-before date, storage instructions, and manufacturer, is provided on each product package and product page.

Storage instructions: Avoid direct sunlight and high temperatures and humidity. After opening, reseal tightly and enjoy as soon as possible.
About Best-Before Dates

We ship products with at least 60 days remaining before their best-before date at the time of shipment.

The best-before date indicates the period during which the product can be enjoyed at its best when stored unopened according to the stated storage instructions; it is not a safety-related expiration date.

Due to the nature of our products, we are unable to accommodate requests for specific lots or best-before dates, or individual inquiries regarding best-before dates before or after placing an order. In addition, for products shipped in accordance with the above standard, we cannot accept returns or exchanges on the grounds of the remaining best-before period.

After opening, regardless of the best-before date, reseal tightly, store in a cool, dark place, and enjoy as soon as possible, ideally within 1 month.